Not cooling
Thermostat, sensor, fan, control and sealed-system faults
£42diagnostic fee
No call-outseparate charge
Fixed ratesclear pricing
6 monthsrepair guarantee
Common fridge and freezer problems
Expert diagnosis for refrigeration faults
Cooling problems can come from several different components. Our engineers test temperatures, airflow and the appliance’s electrical and refrigeration systems before recommending a repair.
Ice build-up
Defrost heater, sensor, drainage and airflow problems
Leaking water
Blocked drains, water lines, trays and door-seal issues
Unusual noises
Fans, compressors, vibration and moving components
Fridge warm, freezer cold
Airflow, damper, fan and defrost-related faults
No power or error codes
Electrical supply, controls, displays and wiring
Simple from start to finish
Four steps to a clear repair plan
Tell us the symptoms
Share the make, model, temperatures and any error code.
Receive clear pricing
We explain our charges before arranging the visit.
Choose your time
Book a convenient two-hour appointment slot.
Get an expert diagnosis
Our engineer tests the appliance and explains the best repair option.
Straightforward repair pricing
Clear costs before additional work begins
Your engineer assesses the complete cooling system, explains the fault and provides a quotation whenever parts or specialist refrigeration work are required.
- No separate call-out charge
- Fixed diagnostic and labour rates
- Parts quoted before fitting
- Six-month guarantee on completed repairs
Why London chooses Elserve
Careful testing, practical advice and skilled repairs
Refrigeration experience
Practical knowledge of cooling, airflow, defrost and electronic faults.
Convenient appointments
Two-hour time slots help you plan your day without waiting around.
Honest recommendations
Clear advice on whether a repair is practical and cost-effective.
Ongoing support
Helpful aftercare and a six-month guarantee on completed work.
Major brands repaired
BOSCHBEKOHOTPOINTSAMSUNGLGAEGLIEBHERRMIELE
Frequently asked questions
Useful answers before you book
Need more help? Call our friendly team on 020 8175 6699.
How much does a fridge or freezer repair cost?
Do you charge a call-out fee?
Why is my fridge warm while the freezer is still cold?
Does a fridge that is not cooling always need regassing?
Which fridge-freezer brands do you repair?
Is the repair guaranteed?
Ready to arrange your repair?
Get your fridge or freezer cooling properly again.
Tell us the make, model, temperatures and symptoms. A photo is helpful too.
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